Return & Exchange
At Gerua, it’s our constant endeavour to provide you with the best customer service possible each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return and exchange the order for a full refund of the paid price. We only accept returns for products purchased directly from the Gerua website. Any return request for products purchased from our indirect online and offline distributors will be declined by us.
At Gerua we have 15 days return and exchange policy, it gives you an option to return or exchange items purchased from Gerua.in for any reason within 15 days of receipt of the item.
Guidelines for a valid return and exchange:
- All product tags intact and in their original packaging
- Product must be unused
- Products must be in an unwashed and in an undamaged condition
We will send you a confirmation email as soon as we receive the shipment at our warehouse and it passes our quality check.
Returns and exchange are done free of cost if wrong products (incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. After receiving the returned product, we will do a quality check of the product at our end. If the picked-up product does not pass the quality check, we will ship it back to you.
Note: One-time reverse pick-up would be done against an order.
To return a product to Gerua, please follow these steps:
- Create a 'Return Request' under “My Orders” section of the Website. Follow the screens that come up after tapping on the 'Return’ button. Keep the item ready for pick up or ship it to us basis on the return mode
- We offer a pick-up facility for the address used while placing an order.
To raise a return request please drop us an email on firstname.lastname@example.org and we will process your request. Kindly share Order id, product name and product SKU on the email to avoid confusion.
Our courier partner will pick up the product from your doorstep. You will receive an SMS on the day of pick up.
Failure of product pick-up:
We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. For more details, please call our customer care no.: 1800120220040
At Gerua we have 15 days exchange policy, if you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability.
Under Exchange Policy:
- Only size exchanges are allowed.
- Items can be exchanged for a similar size or a different size
- If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately
Note: We would not be providing return and exchange for International orders.